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From ‘yes, but’ to ‘how can we?’ and ‘why not?’

From ‘yes, but’ to ‘how can we?’ and ‘why not?’

As my colleague, John Nash, regularly reminds me, design thinking facilitators know that whenever any sort of change or innovation is discussed, the yes, but objections are inevitable. However, instead of allowing those resistance points to dominate and defeat promising ideas, design thinkers work hard to try and reframe opposition into possibility by asking the...